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Tag: Sales

You might be the problem

Sales Slow? You Might Be The Problem

Are your sales slow? Have you ever thought that you might be the problem? Let me explain. Recently, I was setting up some services with a new company, who in turn had a second company act as a third party to verify the information that I had provided them. I wouldn’t call the experience positive.…
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being busy doesn't result in more sales

Being Busy Doesn’t Result in More Sales [do this instead!]

I’m going to burst your bubble here… When it comes to sales, being busy doesn’t result in more sales. Still with me? Look, many of the entrepreneurs and small business owners that I work with have every intention of growing their business by consistently and steadily increasing their sales. Unfortunately, however, they often get caught…
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More Customer Leads

3 Simple Ways to Generate More Customer Leads

Are you looking for ways to generate more customer leads? When it comes to increasing sales, there are thousands of so-called experts out there. For most the focus is to generate more qualified leads. More customer leads that should be ready and willing to buy, versus close more sales. After all, if you are good…
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Improve your customer experience

Improve Your Customer Experience (best guide for 2021!)

How well are your customers being treated? Could you improve your customer experience? If you’ve ever been through a drive-through or called your bank, you’ve likely had the experience of recognizing how the simple things, like smile, can make a huge difference in your experience. Recently, I had to call an online digital media company…
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If even one of these twelve ways to increase your sales would bring more business, then not introducing them is like throwing away free money.

Twelve Ways to Increase Your Sales at Low or No Cost

Often there are little things that can be done to increase sales, without investing a lot of time or money. Of course, how each idea is integrated, and the degree to which it is effective, will depend on the type of business you are in. What have you got to loose? That said, if even…
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Overcome your sales teams objections

How to Overcome Your Sales Teams Objections [and move forward!]

How can you overcome your sales teams objections? It’s pretty straight forward when a customer objects, but what if the sales team themselves are objecting? When it comes to internal team objections, most are the result of “not-knowing”. Their not actually an objection at all. Several years ago, a client contacted me about helping to…
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Speed Isn't Everything

Speed Isn’t Everything in Customer Service

When it comes to customer service, speed isn’t everything. There I was, standing in line with my coffee in hand and a long line of people behind me… but I wasn’t moving. You might think I was frozen in fear on account of the long line-up of people impatiently waiting for me to move on.…
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salesperson quit

My Salesperson Quit, Now What?

In today’s economy, losing a salesperson, or a sales rep or agent, isn’t uncommon. A booming economy, although healthy for business, can be horrible for turnover. What to do? Without diving into all of the reasons why this can happen, the key is to have a plan in place so that you aren’t left in…
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customer experience

What Are Your Customers Experiencing?

Unfortunately, you don’t know what your customers are experiencing during their interactions with your employees. I was recently trying to check out at a large retail store. It was somewhat early in the morning, about 8 am on a Saturday, so cashiers were just getting set up and there was only one lane open. Normally…
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when to pitch a new product or service

How to Pitch a New Product or Service [and get the sale!]

As a longstanding customer I contacted the Hilton in order to change a reservation for an upcoming hotel stay. I’ve always enjoyed the hospitality and friendly atmosphere of the Hilton brand. That is, until I made the call. My request was simple, downgrade my room from a King to two Double beds, so that I…
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